Claims
Good Afternoon,
With respect to a claim that occurred during your relocation with First-Rate Movers, please complete the attached claim form, sign page 2 and return with any supporting documentation including but not limited to the following;
- Photographs, Clear photos including a photo of the entire item(s) and a separate photo(s) of the damages.
- Labeling, Each photo must be identified reflecting a full description of the damages, i.e. chair, left leg scratched; table, right edge dented, etc...
- Submission, Each photo must be attached to an email in JPEG. format. Do not embed the photographs within an email.
- Proof of Value, Copies of receipts and/or proof of purchase which is available at the retail establishment where purchased.
- Manufacturer's Labels, Copies of manufacturer's labels for appliances, electronics, mechanical items, etc...
- Property Damage, Identify as to origin address or destination address. Identify the area/room of the residence.
Please do not discard any packing materials, cartons or damaged items listed on your claim form until the resolution of this claim has been concluded. The repairs and/or replacement of items and/or property will not be honored without pre-approved written consent. All moving services must be paid in full prior to the start of the claim process.
Should your claim concern matters other than loss and/or damage kindly complete the top portion of the claim form, sign the second page and detail your issues within a separate document. Upon receipt of your claim we will begin the process of resolution.
Should you have any questions or require further information, please feel free to contact me directly. We look forward to a timely resolution.